The recruitment process for live in carers
In order to maintain the excellent quality of care, steps are taken to ensure that we recruit the highest standard of nurses and personal assistants. Before we talk about the recruitment process, we feel that it is important to highlight that a good character and caring nature within the potential carer are important factors that we take into account. The carers spend a lot of time, both day and night, in the client's home and it is important that the person they are caring for is totally at ease and trusts them.
The carer is also carefully selected based on their past history with us, their qualifications and references (which will have been checked by us) and an enhanced Criminal Records Bureau check (CRB). Once this selection process has been successfully completed, a training programme is undertaken at Head Office in Cheltenham which lasts until we are satisfied the carer is capable of taking on the assignment. During the training period, the carer will undergo evaluation testing to check proficiency levels and to start the process of carefully matching the carer's qualifications, temperament and personal attributes with the client's needs to ensure a successful relationship.
Staff training
The carer training programme at the Cleeve Hill Nursing Home Head Office is designed to check competencies and build confidence. Each carer undergoes evaluation testing to check proficiency levels and then receives appropriate training and instructions in paperwork requirements and specific Live In 24 operating methods.
Once this is achieved, the process of carefully matching the carer's qualifications, temperament and personal attributes with the client's needs begins. While the 3 month induction continues, new carers work alongside an experienced senior carer to build knowledge and experience. Most importantly, this method allows the carer and client to get to know each other; building trust in advance.
Clients can be relaxed knowing that they will not be faced with a stranger looking after their needs and carers become more able and confident in building a bond with the client and enhancing their quality of life, ready to take charge after the 3 month induction period. Together, induction and ongoing training ensures that we offer the very best service and our carers become and stay skilled and happy in their job and build strong companionships with clients.
